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Symantec Web Security Service Source


The Symantec Web Security Service Source provides a secure endpoint to receive WSS Access logs from the Symantec WSS API. It securely stores the required authentication, scheduling, and state tracking information.

  • See the Access Log Format for reference.
  • Logs are ingested in batches of 1,000.
  • Logs are polled every five minutes.


You need to configure a WSS agent on the machine you want to collect data from. The WSS agent will collect your access data and the Symantec Web Security Service Source will receive that data using the Symantec WSS API. To configure and install the agent, follow the instructions in the Web Security Service documentation.


A Symantec Web Security Service Source tracks errors, reports its health, and start-up progress. You’re informed, in real-time, if the Source is having trouble connecting, if there's an error requiring user action, or if it is healthy and collecting by utilizing Health Events.

A Symantec Web Security Service Source goes through the following states when created:

  1. Pending. Once the Source is submitted it is validated, stored, and placed in a Pending state.
  2. Started. A collection task is created on the Hosted Collector.
  3. Initialized. The task configuration is complete in Sumo Logic.
  4. Authenticated. The Source successfully authenticated with Symantec.
  5. Collecting. The Source is actively collecting data from Symantec.

If the Source has any issues during any one of these states, it is placed in an Error state.

When you delete the Source, it is placed in a Stopping state. When it has successfully stopped, it is deleted from your Hosted Collector.

On the Collection page, the Health and Status for Sources is displayed. Use Health Events to investigate issues with collection.
C2C error icon on collection page.png

Hover your mouse over the status icon to view a tooltip with a count of the detected errors and warnings.
hover c2c error.png

You can click on the status icon to open a Health Events panel with details on each detected issue.


You need to have a Symantec Web Security Service username and password. To create a User API Key that serves as the username and password in the Sync API syntax follow these steps:

  1. Navigate to Account Configuration > API Credentials.
  2. Click Add API Credentials.
  3. WSS displays the Add API Credential dialog, which contains the random characters Username and Password.
    Symantec generate api creds.png
    1. Copy the Username and Password keys into a text file.
    2. Select the API Expiry you'd like to set.
      • Time-based—You define the date and time when this token expires.
      • Never expires.
    3. For the Access option, select Reporting Access Logs.
  4. Click Save.

See Symantec Security Software documentation for further details on generating API credentials.

Create a Symantec Web Security Service Source

When you create a Symantec Web Security Service Source, you add it to a Hosted Collector. Before creating the Source, identify the Hosted Collector you want to use or create a new Hosted Collector. For instructions, see Configure a Hosted Collector.

To configure a Symantec Web Security Service Source:

  1. In Sumo Logic, select Manage Data > Collection > Collection
  2. On the Collectors page, click Add Source next to a Hosted Collector.
  3. Select Symantec Web Security Service.
    symantec source icon.png
  4. Enter a Name to display for the Source in the Sumo web application. The description is optional.
    Symantec WSS version 1.2.3.png
  5. (Optional) For Source Category, enter any string to tag the output collected from the Source. Category metadata is stored in a searchable field called _sourceCategory.
  6. Forward to SIEM. Check the checkbox to forward your data to Cloud SIEM Enterprise. When configured with the Forward to SIEM option the following metadata fields are set:
    • _siemVendor: Symantec
    • _siemProduct: Web Security Service
    • _siemFormat: JSON
    • _siemEventID: proxy-messages
  7. (Optional) Fields. Click the +Add Field link to define the fields you want to associate, each field needs a name (key) and value.
    • green check circle.png A green circle with a check mark is shown when the field exists in the Fields table schema.
    • orange exclamation point.png An orange triangle with an exclamation point is shown when the field doesn't exist in the Fields table schema. In this case, an option to automatically add the nonexistent fields to the Fields table schema is provided. If a field is sent to Sumo that does not exist in the Fields schema it is ignored, known as dropped.
  8. API Username and Password. Provide the Symantec Web Security Service user credentials you want to use to authenticate collection requests. This was copied during the Authentication steps above.
  9. When you are finished configuring the Source, click Submit.

Error types

When Sumo Logic detects an issue it is tracked by Health Events. The following table shows the three possible error types, the reason the error would occur, if the Source attempts to retry, and the name of the event log in the Health Event Index.

TypeReasonRetriesRetry BehaviorHealth Event Name
ThirdPartyConfigNormally due to an invalid configuration. You'll need to review your Source configuration and make an update.No retries are attempted until the Source is updated.Not applicableThirdPartyConfigError
ThirdPartyGenericNormally due to an error communicating with the third party service APIs.YesThe Source will retry for up to 90 minutes, after which it quits.ThirdPartyGenericError
FirstPartyGenericNormally due to an error communicating with the internal Sumo Logic APIs.YesThe Source will retry for up to 90 minutes, after which it quits.FirstPartyGenericError

Restarting your Source

If your Source encounters ThirdPartyConfig errors, you can restart it from either the Sumo Logic UI or Sumo Logic API.


To restart your source in the Sumo Logic platform, follow the steps below:

  1. Open the Collection page, and go to Manage Data > Collection > Collection.
  2. Select the source and click the information icon on the right side of the row.
  3. The API usage information popup is displayed. Click the Restart Source button on the bottom left.
  4. Click Confirm to send the restart request.
  5. The bottom left of the platform will provide a notification informing you the request was successful.


To restart your source using the Sumo Management API, follow the instructions below:

  • Method: POST
  • Example endpoint:{collector_id}/sources/{source_id}/action/restart

Sumo Logic endpoints like are different in deployments outside us1. For example, an API endpoint in Europe would begin A service endpoint in us2 (Western U.S.) would begin For more information, see Sumo Logic Endpoints.

JSON configuration

Sources can be configured using UTF-8 encoded JSON files with the Collector Management API. See how to use JSON to configure Sources for details. 

configJSON ObjectYesContains the configuration parameters for the Source. 
schemaRefJSON ObjectYesUse {"type":"Symantec Web Security Service"} for a Symantec Web Security Service Source.not modifiable
sourceTypeStringYesUse Universal for a Symantec Web Security Service Source.not modifiable

Config Parameters

The following table shows the config parameters for a Symantec Web Security Service Source.

nameStringYesType a desired name of the Source. The name must be unique per Collector. This value is assigned to the metadata field _source.modifiable
descriptionStringNonullType a description of the Source.modifiable
categoryStringNonullType a category of the source. This value is assigned to the metadata field _sourceCategory. See best practices for details.modifiable
fieldsJSON ObjectNoJSON map of key-value fields (metadata) to apply to the Collector or Source. Use the boolean field _siemForward to enable forwarding to SIEM.modifiable
apiUsernameStringYesProvide the username you want to use to authenticate collection requests.modifiable
apiPasswordStringYesProvide the password for the username that you want to use to authenticate collection requests.modifiable

Symantec Web Security Service Source JSON example:

"type":"Symantec Web Security Service"
"name":"Symantec WSS",
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